{"id":219,"date":"2026-10-16T11:10:33","date_gmt":"2026-10-16T11:10:33","guid":{"rendered":"https:\/\/crmboost.io\/help-docs\/"},"modified":"2026-10-16T11:10:33","modified_gmt":"2026-10-16T11:10:33","slug":"help-docs","status":"publish","type":"page","link":"https:\/\/crmboost.io\/fr\/help-docs\/","title":{"rendered":"Help docs"},"content":{"rendered":"<br \/>\n<\/p>\n<div class=\"cbt-lp\">\n<h1>Aide<\/h1>\n<p class=\"cbt-lp-lead\">Des r\u00e9ponses courtes aux questions que posent le plus les cliniques et les agences. Vous ne trouvez pas la v\u00f4tre ? <a href=\"https:\/\/crmboost.io\/fr\/contact\/\">Contactez-nous<\/a>.<\/p>\n<h2>Pour d\u00e9marrer<\/h2>\n<ol>\n<li><strong>Demandez votre essai gratuit<\/strong> avec le formulaire de la <a href=\"https:\/\/crmboost.io\/fr\/contact\/\">page contact<\/a> : pr\u00e9sentez votre clinique, vos soins, vos march\u00e9s et le nombre de demandes re\u00e7ues chaque mois.<\/li>\n<li><strong>Nous pr\u00e9parons votre espace :<\/strong> nous connectons votre num\u00e9ro WhatsApp et vos sources de leads, importons vos patients existants et formons votre \u00e9quipe.<\/li>\n<li><strong>Votre \u00e9quipe se connecte<\/strong> depuis la <a href=\"https:\/\/crmboost.io\/fr\/login\/\">page de connexion<\/a> avec l&#8217;adresse de votre CRM (votreclinique.crmboost.io).<\/li>\n<\/ol>\n<h2>Votre num\u00e9ro WhatsApp<\/h2>\n<p>Vous gardez le num\u00e9ro que vous utilisez d\u00e9j\u00e0. CRM Boost s&#8217;y connecte : rien n&#8217;est \u00e0 remplacer. Les messages partent \u00e0 un rythme ma\u00eetris\u00e9, aux heures ouvrables seulement, et les envois s&#8217;arr\u00eatent d&#8217;eux-m\u00eames au moindre signal de risque.<\/p>\n<h2>Capter les leads<\/h2>\n<p>Les formulaires Facebook Ads, ceux de votre site et les messages WhatsApp alimentent le m\u00eame pipeline. Chaque lead garde sa source et sa campagne, et sa langue ainsi que le soin voulu sont reconnus automatiquement.<\/p>\n<h2>Le pipeline et le dossier patient<\/h2>\n<p>Chaque patient passe par les m\u00eames \u00e9tapes pour toute l&#8217;\u00e9quipe, du premier contact au patient r\u00e9serv\u00e9. Le dossier patient r\u00e9unit la conversation WhatsApp, les photos, analyses, radios et notes internes : un coll\u00e8gue peut reprendre n&#8217;importe quel dossier.<\/p>\n<h2>\u00c9quipe, r\u00f4les et comptes en consultation seule<\/h2>\n<p>Chaque demande est attribu\u00e9e \u00e0 un coordinateur. Les acc\u00e8s d\u00e9pendent du r\u00f4le : responsable, coordinateur, ou consultation seule pour un partenaire ou un m\u00e9decin, qui voit les patients sans pouvoir envoyer ni modifier.<\/p>\n<h2>Relances et r\u00e9ponses r\u00e9dig\u00e9es par l&#8217;IA<\/h2>\n<p>Votre \u00e9quipe re\u00e7oit une liste de relances chaque jour. Les r\u00e9ponses peuvent \u00eatre r\u00e9dig\u00e9es par l&#8217;IA dans la langue du patient, et sont toujours relues et valid\u00e9es par une personne avant l&#8217;envoi. Votre \u00e9quipe peut aussi toujours travailler manuellement.<\/p>\n<h2>Protection des donn\u00e9es<\/h2>\n<p>Vos donn\u00e9es sont h\u00e9berg\u00e9es dans l&#8217;Union europ\u00e9enne, dans un espace r\u00e9serv\u00e9 \u00e0 votre clinique. Un contrat de sous-traitance est sign\u00e9 avec chaque client, et les droits des patients (acc\u00e8s, rectification, effacement) sont respect\u00e9s sur demande. Lisez notre <a href=\"https:\/\/crmboost.io\/fr\/privacy-policy\/\">politique de confidentialit\u00e9<\/a> et notre <a href=\"https:\/\/crmboost.io\/fr\/data-processing-agreement\/\">contrat de sous-traitance<\/a>.<\/p>\n<h2>Plans et facturation<\/h2>\n<p>Les plans sont mensuels \u00e0 prix fixe, sans co\u00fbt \u00e0 l&#8217;usage. Voir <a href=\"https:\/\/crmboost.io\/fr\/packs\/\">les plans et tarifs<\/a> ou les questions de la <a href=\"https:\/\/crmboost.io\/fr\/#faq\">page d&#8217;accueil<\/a>.<\/p>\n<\/div>\n<p><\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-219","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Help docs - CRM Boost<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/crmboost.io\/fr\/help-docs\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Help docs - CRM Boost\" \/>\n<meta property=\"og:url\" content=\"https:\/\/crmboost.io\/fr\/help-docs\/\" \/>\n<meta property=\"og:site_name\" content=\"CRM Boost\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/crmboost.io\\\/help-docs\\\/\",\"url\":\"https:\\\/\\\/crmboost.io\\\/help-docs\\\/\",\"name\":\"Help docs - 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